Mobile App Guide

The DispatchCore mobile app is available for both iOS and Android. After your dispatcher adds you as a technician, you'll receive an email invitation with a link to download the app and set up your account.

Sign in with the email and password you created during setup. The app will sync your assigned jobs and you're ready to go.

When you open the app, you'll see your My Day screen — a list of all jobs assigned to you for the current date. Each job card shows:

• Job title and customer name
• Address — Tap to open in your maps app for navigation
• Scheduled time and estimated duration
• Priority indicator — Color-coded for Normal, High, and Emergency
• Current status — So you can see at a glance what's next

Use the date navigator at the top to check tomorrow's or next week's schedule. Pull down to refresh and get the latest assignments from your dispatcher.

Multi-day jobs show a badge (e.g., "Day 2/3") so you know where you are in a longer project.

Each job has a main action button that guides you through the workflow step by step:

1. Accept — Acknowledge the assignment. This tells your dispatcher you've seen the job and plan to do it.
2. Start Driving — Tap when you leave for the job site. Your GPS location is captured, and the dispatcher sees you're en route.
3. Arrived — Tap when you arrive. GPS location is captured again, confirming you're on site.
4. Complete — Tap when the work is done. Time and location are logged. You'll be prompted to add any final notes.

Each tap takes about 1 second. The app handles all the logging, timestamps, and GPS capture automatically — you just tap the button and do your work.

Tap any job card to see the full details:

• Customer information — Name, phone (tap to call), address (tap for directions), and any property notes your dispatcher added (gate codes, pet warnings, etc.)
• Job description — Full details about what needs to be done
• Notes — Add your own notes about the work. Notes auto-save as you type.
• Photos — Take before, during, and after photos (see Photos, Notes & Signatures)
• Line items — Add parts, materials, and labor charges (see Invoicing)
• Status timeline — See every status change with timestamps

The Available tab shows jobs that haven't been assigned to anyone yet. If your dispatcher posts jobs for self-assignment, you can claim them directly from this screen.

Available jobs are grouped by priority — Emergency jobs appear at the top. Tap a job and then tap "Claim" to assign it to yourself.

If you need to cancel a job (customer not home, can't access the property, etc.), open the job details and tap "Cancel Job." You'll be asked to provide a reason. The cancellation and reason are recorded and visible to your dispatcher.

Only cancel jobs when the work genuinely can't be performed. If the job just needs to be rescheduled, contact your dispatcher to move it to a different date.

The bottom tab bar gives you quick access to:

• My Day — Your daily job schedule
• Available — Unassigned jobs you can claim
• Settings — Account info, sync status, and app preferences

The Settings screen shows your sync status, letting you confirm that your job updates have been sent to the server. See Offline Mode for details on how sync works.