Privacy Policy
Last updated: December 29, 2025
Introduction
DispatchCore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web dashboard (collectively, the "Service").
Information We Collect
Personal Information
When you create an account, we collect:
- Name and email address
- Phone number (optional)
- Organization/company name
- Account credentials (securely hashed)
Location Data
Our mobile app collects location data to enable job check-in functionality. This includes:
- GPS coordinates when you check in/out of job sites
- Timestamps of location captures
- Reverse-geocoded addresses for your convenience
Important: Location data is only collected when you actively perform a job status update (e.g., starting a job, marking it complete). We do not track your location continuously or in the background.
Job and Customer Data
To provide our service, we store:
- Job details (titles, descriptions, schedules)
- Customer information (names, addresses, contact info)
- Job photos uploaded by technicians
- Notes and status history
How We Use Your Information
We use the collected information to:
- Provide and maintain the Service
- Enable job scheduling and dispatch functionality
- Allow dispatchers to track technician locations during work hours
- Generate reports and analytics for your organization
- Send service-related notifications
- Improve and optimize our Service
- Provide customer support
Data Sharing and Disclosure
We do not sell your personal information. We may share data only in these circumstances:
- Within Your Organization: Data is shared among users within the same organization account
- Service Providers: We use trusted third parties for hosting (Railway, Supabase) and analytics
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement industry-standard security measures including:
- Encrypted data transmission (HTTPS/TLS)
- Secure token-based authentication
- Password hashing using industry-standard algorithms
- Regular security updates and monitoring
Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.
Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Export your data
- Opt out of certain data processing
Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: hello@dispatchcore.io