Invoicing

DispatchCore includes built-in invoicing so you can bill customers directly from completed jobs — no separate invoicing tool required. Invoices are generated as professional PDFs that can be emailed to customers with one click.

To create an invoice, open a completed job and click "Create Invoice." The invoice is pre-populated with the job details, customer information, and any line items added by the technician.

Line items are the individual charges on an invoice. They can include:

• Labor — Automatically calculated based on the time between "In Progress" and "Completed" status changes, multiplied by your hourly rate
• Parts and materials — Added by the technician from the field or by the dispatcher from the dashboard
• Flat-rate charges — Service call fees, diagnostic fees, etc.
• Custom items — Any other charge with a description and amount

Technicians can add line items from the mobile app during or after the job, so the invoice is ready to send as soon as the work is complete.

When a technician marks a job as "Completed," DispatchCore automatically calculates the labor duration based on the time between "In Progress" and "Completed" timestamps. This auto-calculated labor appears as a suggested line item on the invoice.

You can adjust the labor amount, hourly rate, or total before sending the invoice. The automatic calculation saves time and reduces errors from manual time tracking.

Invoices are sent via email directly from DispatchCore. Click "Send Invoice" to email a professional PDF invoice to the customer. The email includes:

• Your company name and contact information
• Customer name and service address
• Itemized list of charges
• Total amount due
• Job completion date

Invoices are stored in DispatchCore and can be resent or downloaded at any time from the job record.

• Invoice same-day — The faster you invoice, the faster you get paid. With line items already on the job, you can send an invoice before the tech is back in the truck.
• Attach photos — Job photos (before/after) are linked to the job record, giving you visual documentation if a customer questions a charge.
• Review before sending — Always double-check the line items and total before sending. You can edit anything on the invoice before it goes out.